PRIVACY POLICY.

1. Who to contact

TRIBEMVMNT WANGARATA PTY LTD, trading as Tribe MVMNT, operates in Wangaratta, Victoria. For privacy questions, access or correction requests, or complaints, contact us:

2. Information you provide

Depending on how you contact us and the service you request, we may collect your name, email address, phone number, enquiry responses, training interests, availability and the messages you send us. We collect this directly from you, including through our website enquiry form, calls, text messages, emails, conversations and Facebook or Instagram lead forms.

When you book a drop-in, use a membership or pay for a service, we may receive booking, membership and transaction details needed to administer your visit or account. Payment providers may collect payment details to process the transaction.

If you proceed to training or nutrition coaching, relevant health, injury, fitness or nutrition information may be needed to understand your needs and support safe participation. We seek consent for sensitive information where required. Please avoid sending detailed medical information through social media or advertising forms; contact us to discuss an appropriate way to provide it.

You can choose not to provide information, although this may limit our ability to answer an enquiry or provide a suitable service.

3. How we use information

• Respond to enquiries and discuss the services you have asked about.
• Arrange consultations, manage bookings and memberships, and administer payments.
• Provide and administer the training, coaching or support you choose.
• Keep relevant enquiry and service records.
• Send relevant follow-up or promotional communications where permitted and respect requests to stop.
• Meet applicable legal requirements and manage privacy requests.

Submitting an enquiry is not blanket consent to every type of marketing. You can use an unsubscribe option in a marketing message or contact us to ask us to stop promotional contact.

4. Facebook and Instagram enquiries

When you submit a Meta instant form, we receive the contact details and answers you choose to provide. These may be transferred to our ACR / GoHighLevel customer relationship management system so we can respond, organise follow-up and keep an enquiry record.

Meta separately handles information about your use of Facebook and Instagram under its own Privacy Policy. Information you submit to Tribe is handled for the purposes described here.

5. Website tracking and cookies

We use Meta Pixel on our homepage if you choose to allow advertising cookies. We use it to measure our Facebook and Instagram ads and help show relevant ads to people who have visited the site. If you choose essential cookies only, we do not send homepage visit events to Meta through the pixel.

When the pixel runs, Meta may receive the page address, IP address, browser and device information, and cookie identifiers. See Meta’s Privacy Policy. We do not use the pixel to send your injury, health or nutrition information to Meta.

We use essential cookies to support site functions and remember your cookie choice. Our hosting provider may process technical details to deliver and protect the site. You can clear this site’s cookies in your browser and revisit to make a new choice, or contact us for help. Your choice on this site does not change your settings on Meta or Xoda.

6. Service providers and overseas handling

Authorised Tribe staff and coaches may access information they need for their role. We use ACR / GoHighLevel to host the website and collect and manage enquiries submitted through our Get Started form, Meta for Facebook and Instagram enquiries and optional website ad measurement, and Xoda for drop-in bookings. Xoda and its payment providers may handle account, booking and payment information to complete your purchase. Other providers may help us deliver coaching, manage memberships, process payments or communicate with you. We may also disclose information where required or permitted by law.

Some providers may handle personal information outside Australia. HighLevel lists the United States for its core data storage providers and India for some support services. Xoda states that information may be transferred or stored overseas. Contact us if you would like more information about providers handling your personal information.

7. Storage and security

We aim to limit access to people who need the information for their role and take reasonable steps to protect it against unauthorised access, loss or misuse. No internet service can guarantee complete security. Records should be retained only as needed for the purpose for which they were collected or to meet applicable legal requirements, then securely deleted or de-identified where appropriate.

8. Access, correction and complaints

You can contact us to request access to personal information we hold about you, ask us to correct it, withdraw consent where applicable, or raise a concern about its handling. We may need to verify your identity before providing or changing records.

Please explain your concern and the outcome you are seeking. We will consider it and aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner. For complaints about how health information is handled in Victoria, you can also contact the Victorian Health Complaints Commissioner.

9. Changes to this policy

We may update this policy when our services, systems or privacy practices change. The date above identifies the current version. Contact us if you need a copy in another format.